TERMS & CONDITIONS

By placing an order on this site, you are entering into a purchase/sale transaction with Best United India Comforts Private Limited, an authorized online retailer for selling Jack & Jones Products in India. All names, brands, trademarks and logos on the website are the property of BESTSELLER A/S or its associated companies. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from BESTSELLER A/S or its associated companies and jackjones.in.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of BESTSELLER A/S or its associated companies and jackjones.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from jackjones.in or their associated companies and jackjones.in, as the case may be.

jackjones.in makes no warranties regarding the accuracy of the information on the website. However, you are always welcome to contact us, if you find incorrect information on the website. jackjones.in is entitled to change the content of the website at any time without preceding notice. If the website links to a third party website, jackjones.in makes no warranties for the content of the third party website. These links are made for your convenience only, but it is at your own risk when you visit a third party website.

Terms and Conditions for Sale

This website www.jackjones.in is independently owned by Bestseller A/S (a Company incorporated in Denmark) & its associated Companies. Best United India Comforts Private Limited is authorised to use the said website in India (hereinafter referred to as, "jackjones.in"), the same is operated by ANS Digital Pvt. Ltd. (hereinafter referred to as " ANS Commerce "). jackjones.in has appointed Best United India Comforts Private Limited, a company incorporated under the provisions of the Companies Act 1956 for selling Jack & Jones brand products as authorized online retailer. By placing an order on this site, you are entering into a purchase/sale transaction with Best United India Comforts Private Limited, an authorized online retailer for selling Jack & Jones Products in India. All names, brands, trademarks and logos on the website are the property of Bestseller A/S and/ or its associated companies, and jackjones.in. All names, brands, trademarks and logos are protected by copyright and/or registered trademarks and can only be used with permission from Bestseller A/S or it's associated companies and jackjones.in.

The content of the website such as text, graphics, icons, images, videos, audio files and software are the property of Bestseller A/S or their associated companies, and jackjones.in. Downloading content from the website is only allowed for personal, non-commercial use, provided you keep the copyright intact. You may not copy, republish or distribute content from the website for public or commercial purposes or otherwise use the copyrighted content without permission from Bestseller A/S or their associated companies, and jackjones.in, as the case may be.

1. Conclusion of contract

A final and binding contract has been concluded between you and jackjones.in when your order has been confirmed by jackjones.in. jackjones.in will send an order confirmation to you by email when the order has been confirmed and shipped. The order receipt received immediately after placing the order does not constitute an order confirmation.

You are only allowed to purchase products in the jackjones.in online shop if you are a private consumer, i.e. not a business customer.

2. Prices, taxes and delivery

All prices are stated inclusive of VAT and other taxes. The applicable price is the one stated in the here in respect of the relevant product on the date of placing of the order.

jackjones.in reserves the right to amend any prices incorrectly stated on this website. Furthermore, jackjones.in reserves the right to amend any prices, taxes and/or other costs stated on this website at any time, e.g. due to changes in VAT rates or other public fees and charges, increased costs or as a result of the general development in retail prices.

3. Delivery

jackjones.in will usually accept and ship the order within 2-3 working days. The usual time of delivery from the time of dispatching the order is 5-7 working days. The delivery is subject to any unforeseen reasons beyond the company’s control and the Company shall reserve right to cancel the order in such circumstances.

jackjones.in reserves the right to prevent persons from shopping via this website. jackjones.in is not obliged to deliver goods which are out of stock.

Delivery charge of INR 99 will be levied on orders worth INR 2499 and below. Delivery charges are not refundable in case of such orders.

4. Right of withdrawal

You have a right to withdraw from the contract entered into without giving any reasons.

Cooling-off period

The cooling-off period is 15 days. This period is calculated as from the date on which you received the goods.

If the last date where goods can be returned is a public and/or national holiday the deadline will expire on the following working day. The deadline will be observed if you send a message that you want to exercise the right of withdrawal before the deadline expires.

How do you withdraw from the contract?

If you want to withdraw from the contract, please send an unambiguous statement to us at [email protected] that you want to withdraw from this contract. In your statement please indicate your name, physical address, phone number, email address, order number and which products you wish to return. In case your goods have been returned to us without a statement that you exercise your right of withdrawal, we will regard the return of the products as a withdrawal from the contract.

Repayment

If you exercise your right to withdraw from the contract, we will refund all payments received from you, without unnecessary delay and in any event no later than 30 days after the date when we received your request to withdraw from this contract. Refunds will be credited to your original method of payment unless you have explicitly accepted otherwise. However under special circumstances the brand reserves the right to offer refund only as credits. In any event you will not be charged with any fees as a result of the repayment.

We may withhold the repayment until we have received the goods or until you have submitted documentation that the goods have been returned, as may be appropriate.

Return of goods

You must return the goods to us without undue delay and no later than 15 days after the date when you have informed us that you want to withdraw from the contract. Withdrawal from the contract will be deemed in due time if, before expiry of the 15-day period, you have handed over the goods. To retain proof that you have withdrawn from the contract in due time, you should keep the receipt or return tracking number stating that you have handed over the goods.

For orders placed during Black Friday event (28th Nov to 2nd Dec 2024), the return window period will be 7 days from the date of delivery.

PLEASE NOTE- Our Customer Care team will not be available on National and Public Holidays. In such events, do drop us an email and we will get back to you at the earliest possible.

Used/impaired goods

You are only liable for any impairment of the value of the goods caused by other handling than what is necessary to determine the nature, quality and function of the goods.

Specially made goods

The right to withdraw from the contract does not apply for goods produced according to your specifications or with a clear personal touch.

5. Liability

jackjones.in is not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, jackjones.in is relieved from performance of its obligations.

jackjones.in's liability for any and all claims is limited to an amount equal to the price of the good purchased by you.

Entire agreement

These Terms of Use constitute the entire agreement between you and jackjones.in regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.

Governing law and dispute resolution

These Terms of Use shall be governed by laws of India without reference to conflict of laws principle. The Courts in Mumbai would have the exclusive jurisdiction in any proceedings that arise out of these Terms of Use.

Modification of terms of use

You acknowledge and agree that jackjones.in may, in its sole discretion, modify, add or remove any portion of these Terms of Use at any time and in any manner by posting revised Terms of Use on the Site. You may not amend or modify these Terms of Use under any circumstances. The current version of these Terms of Use is available at http://www.jackjones.in/terms-jackjones. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of this Site after any changes to the Terms of Use means you accept the changes.

Effect of termination/survival of selected provisions

Notwithstanding the expiration or earlier termination of your jackjones.in membership, or any general legal principles to the contrary, any provision of these Terms of Use that impose or contemplate continuing obligations or rights of a party will survive expiration or termination of these Terms of Use.

Grievance officer

If you have any questions or comments about these Terms of Use, please contact us by email at [email protected]. If you notice any discrepancies in the information provided to us or have any grievance against us, you may contact our Grievance Officer. The details of the Grievance Officer are as follows: [email protected], phone no. 18002660005.

DIGITAL GIFT CARD

This card entitles you to shop from any of the exclusive brand JACK&JONES stores in India
This card is the property of Best United India Comforts Private Limited (Issuer)
This card is valid for a period of one year from the date of purchase/ issue. Any amount not utilised by the user/ purchaser of the card upon the expiry on the Card, will be forfeited by the Issuer
This card is valid for one time use only & the entire amount needs to be redeemed in a single transaction. Any balance pending after the first usage shall expire immediately
Use of this card constitutes acceptance of the applicable terms and conditions including any updation/amendment/ modification inforce/prescribed from time to time
To know the validity on this card, send BAL [Card Number] to 9212356161
Any amount in excess of the value of the card must be paid via alternate payment modes available at stores
Mailing address : Best United India Comforts Private Limited. The Lalit Residency, 2nd Floor, The Lalit Mumbai, Sahar Airport Road, Sahar, Andheri (E), Mumbai- 400 059
In case of any dispute regarding this gift card, the decision of Best United India Comforts Private Limited shall be final and binding and all the disputes arising in respect of this card shall be subject to the jurisdiction of Mumbai courts only
In case of return of a product paid via gift card, the said amount would be available as credit note available to be redeemed at exclusive JACK&JONES stores
This gift card is non-returnable and non-refundable neither it is encashable in part or whole

GIFT CARD

This card entitles you to shop from any of the exclusive brand JACK&JONES stores in India
This card is the property of BEST UNITED Comforts India Private Limited (Issuer) to whom it must be returned upon request if lost or found
This card is valid for a period of one year from the date of purchase/ issue. Any amount not utilised by the user/ purchaser of the card upon the expiry on the Card, will be forfeited by the Issuer
Use of this card constitutes acceptance of the applicable terms and conditions including any updation/amendment/ modification inforce/prescribed from time to time
To know the balance and validity on this card, send BAL [Card Number] to 9212356161
Any amount in excess of the value of the card must be paid via alternate payment modes available at stores
Mailing address : BEST UNITED Comforts India Private Limited. The Lalit Residency, 2nd Floor, The Lalit Mumbai, Sahar Airport Road, Sahar, Andheri (E), Mumbai- 400 059
In case of any dispute regarding this gift card, the decision of BEST UNITED Comforts India Private Limited shall be final and binding and all the disputes arising in respect of this card shall be subject to the jurisdiction of Mumbai courts only
In case of return of a product paid via gift card, the said amount would be available as credit note available to be redeemed at exclusive JACK&JONES stores
This gift card is non-returnable and non-refundable neither it is encashable in part or whole
No duplicate card will be issued, if card is misplaced or lost or expired
Mutilated or defaced card will not be honoured
This card is a bearer instrument and in case it is lost it cannot be replaced

A-Lister Card Terms & Conditions including KYC

This A Lister card entitles you to shop from any of the exclusive brand JACK&JONES & JACK&JONES Junior stores in India.
This card requires the purchaser to provide mandatory Know Your Customer (KYC) documentation: Aadhar, Passport & Driving License.
By purchasing this card, the purchaser allows the Issuer & its authorised business partners to store & use the purchaser’s personal data & documents for purposes of marketing & compliance.
Any promotional amount to be credited on the card shall only be made available to the purchaser on successful processing of Know Your Customer documentation.
This card is the property of BEST UNITED Comforts India Private Limited (Issuer) to whom it must be returned upon request if lost or found.
This gift card is non-returnable and non-refundable, neither is it encashable in part or whole.
The issuer reserves the right to change the scheme & promotion from time to time at its discretion.
This card is valid for a period of one year from the date of purchase/ issue. Any amount not utilised by the user/ purchaser of the card upon the expiry on the Card, will be forfeited by the Issuer.
Use of this card constitutes acceptance of the applicable terms and conditions including any updation/amendment/ modification inforce/prescribed from time to time.
This card is valid for a period of one year from the date of purchase/ issue. Any amount not utilised by the user/purchaser of the card upon the expiry on the card, will be forfeited by the Issuer.
Any amount in excess of the value of the card must be paid via alternate payment modes available at stores.
Mailing address : BEST UNITED Comforts India Private Limited. The Lalit Residency, 2nd Floor, The Lalit Mumbai, Sahar Airport Road, Sahar, Andheri (E), Mumbai- 400 059.
In case of any dispute regarding this gift card, the decision of BEST UNITED Comforts India Private Limited shall be final and binding and all the disputes arising in respect of this card shall be subject to the jurisdiction of Mumbai courts only.
In case of return of a product paid via this gift card, the said amount would be available as credit note available to be redeemed at exclusive JACK&JONES stores.
No duplicate card will be issued, if card is misplaced or lost or expired.
Mutilated or defaced card will not be honoured.
The purchaser agrees to indemnify the issuer for all claims brought by any third party against it or its affiliates arising out of or in connection with any breach of these Gift Card terms and conditions.

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